FAQ

Customer Service:

Our team aspires to provide exceptional customer service in a timely manner. We answer emails on business days. This allows our team time with family and friends on non-business days.

When contacting us by email, please expect a response within one business day.

When contacting us through social media, please expect a response with two business days. If your question requires an expedited response, please contact us through [email protected].

FAQ for the Attachment & Trauma Mastery Training Program

Q: What is the upcoming live call schedule?

Calls with Diane Poole Heller and Peter Levine:

• February 3rd: Class 1 ANGUS Understanding Basic Developmental Stages, Connecting Unmet Needs and Repairing Mis-Attunement
• February 10th: Class 2 LU Titration and Pedulation to Avoid Retraumatization
• February 17th: Class 3 ALYSON Body Reading to Identify Shock and/or Developmental Trauma
• February 24th: Class 4 JULIE Reading the Living Body Types: Embodied Energetic Approaches
• March 3rd:      Class 5 MONIQUE Untangling Shock Trauma and Developmental Trauma

*Click here for a time converter. 

Q: How do I change my password?

To log in, go to https://dianeheller.mykajabi.com/login.

Click the “forgot your password?” link. (See below)

Q: How do I navigate around the site?

Click on the tabs along the top to view teaching content. Downloads are available on the bottom of the left column beside each video.

Q: How do I join the live webinars?

You will get an email from “Tech Support” one day, and one hour before each call. Simply click on the link in the email to join the call, or follow the instructions to join by phone. Here is an example:

 Click here for Zoom’s instructions on viewing webinars.

Q: If I miss the call, when can I listen again?

We understand you have busy schedules and live in many different time zones, so all the calls will be recorded and transcribed so you can listen to them anytime, as many times as you like. You will also be able to download the calls. The calls are uploaded into the membership, usually within two days. 

Q: How long is the course content available on the membership site?

The content stays there for at least a year after the program ends, and you are welcome to download any material you like to save indefinitely.

Q: I am having odd display or compatibility issues. How do I fix them?

Make sure to use the latest version of Firefox, Chrome, or Safari and make sure all of your computer updates are installed. DO NOT use Internet Explorer. 

Q: Still have other questions?

Please email us at [email protected]. If this is technical issue (and to best support you), make sure you provide the following information: computer (mac or pc), browser (Firefox, Chrome, Safari, etc..), and url and any screen shot you’d want to share, and of course the issue. We are available Monday through Friday, and will usually respond to you within 24 hours.